FAQs

FAQs

Reliable Answers from Our Window Cleaning Specialists

At Shine℠, we’re happy to answer any questions you have about the residential and commercial services that we have to offer! Our highly trained professionals have the experience you can trust to deliver results you love, no matter what.

Why do I need professional window cleaning services?

Not only do you save time by letting us knock this off of your to-do list, but we use the most professional equipment and products in the business to ensure your windows shine! Using window cleaning chemicals and a paper towel can also scratch your glass and cause it to become pitted and etched over time.

Do I need to be home for the estimate?

You do not need to be present, but we always love to see our customers, but most estimates can be done in 5-10 minutes with a quick walk around the property. One of our professional team members in a branded vehicle will provide you with a firm price on what the service will take.

How can I prepare for your arrival when cleaning the windows?

We want to give you the best experience possible, so we don’t want you to stress out about our arrival. Our window cleaning specialists have worked in all kinds of conditions.

That said, we always appreciate the following considerations:

  • Pull up the drapes and open the blinds. It’s great to dust your drapes and blinds to keep your windows cleaner longer.

  • Please make sure your pets are in a safe place. We love pets but would feel terrible if we stepped on a paw or got soap on them.

  • Remove any breakable items from window sills.

  • While we always help move any furniture, try to make your windows as easily accessible as possible.

Hear From Our Customers

  • "Excellent job."

    - Teresa

  • "Shine did an amazing job and my house looks like it is brand new!"

    - Adam S

  • "Awesome service"

    - Chanel

  • "Thank you Shine!"

    - Steve K

  • "Gutter Cleaners to the Rescue"

    - Noel S

  • "I hired Shine to clean my windows yesterday, and the men did such an incredible job."

    - Diane V

  • "Good consistent service"

    - Jmac

  • "Nick went above and beyond with his work and customer service! Thank you so much. I will be calling again!!"

    - Diane

Do you hand-scrub the windows or use water-fed pole technology?

We are experts in both. We can assess the situation and do what’s best for your home and our employees’ safety. We won’t leave until you’re 100% satisfied.

How do I prepare for your arrival when power washing, gutter cleaning, or roof cleaning?

While we appreciate the following things being done, they’re never expected. They can, however, help us make the most effective use of our—and your—time.

  • Please make sure that your grill and patio furniture are out of the way.

  • Please make sure all of your windows are closed.

  • Please do not park close to your property. We don’t want to get soap on your car and we want enough room to move our ladders around.

  • Please find a place for your animals. We love pets, but we don’t want to be the ones who accidentally let them run away.

  • Please make sure that your water is turned on and available from the outside spigots.

Don’t hesitate to contact us with any additional questions you may have! You can also reach us by calling (833) 768-7515.